Most custom shops judge a suit factory the way they judge a new tailor: by the last garment. One good jacket and the factory is "great"; one late parcel and the shop starts looking elsewhere. Neither tells you much.
A supplier scorecard replaces that feeling with a short record. After three or four orders there is enough to score, and the score tells you whether to grow the account, fix one thing, or add a second supplier.
What the factory publishes, so you can score against it
You cannot score a supplier against promises it never made. Ours are written down: MTM from 1 and bulk from 50 per style; a sample takes 7–14 days; production takes 14–21 days after measurements, cloth and construction are locked. Production days are not delivery days, so freight and customs belong in a separate column, not in the factory's score.
The six measures
Measure How to record it per order What it tells you Clock kept Lock date, packed date — inside or outside the published window Whether the factory's own number holds First-sample approval Approved, approved with comments, or rejected How well the brief was understood Measurement match Finished measurements against the order, per garment Whether measurements survive cutting Defects on arrival Count and type, from your receiving check Workmanship and packing Replies Did questions get answered on the thread in the time you agreed? Whether the account is easy to run Paperwork Invoice, packing list and labels matched the order Admin reliability
Same table as a list
Clock kept: record the lock date and the packed date; note inside or outside the published window. Tells you whether the factory's own number holds.
First-sample approval: approved, approved with comments, or rejected. Tells you how well the brief was understood.
Measurement match: finished measurements against the order, per garment. Tells you whether measurements survive cutting.
Defects on arrival: count and type, from your receiving check. Tells you about workmanship and packing.
Replies: whether questions were answered on the thread in the time you agreed. Tells you whether the account is easy to run.
Paperwork: invoice, packing list and labels matched the order. Tells you about admin reliability.
Score it simply
Give each measure a 1, 2 or 3 per order — 3 meaning "no issue", 1 meaning "it cost us a client conversation". Six measures, maximum 18 per order. Average across the last four orders. Shops that use a 10-point weighting usually end up arguing about the weights instead of fixing the problem.
A worked example after four orders
A two-chair custom shop scores its four MTM orders: clock kept 3, 3, 3, 2; first-sample approval 2, 3, 3, 3; measurement match 3, 2, 3, 3; defects on arrival 3, 3, 3, 3; replies 3, 3, 2, 3; paperwork 2, 2, 2, 2.
Paperwork is the weak line, every time. That is a cheap fix — one agreed invoice and label format — not a reason to change factory. Without the scorecard, the shop would have remembered the one late order instead.
Where to get the evidence
Clock and stages: the order thread. Our steps from enquiry to dispatch are on our process page.
First-sample result: your approval message. Our sample policy explains the outcomes.
Defects: your receiving check — see the receiving inspection checklist.
Pre-dispatch checks: for bulk, QC inspection before bulk.
Clock versus delivery: production days vs delivery explains why freight sits outside the factory score.
Share your scorecard with us on WhatsApp +65 8013 8838. If a line keeps scoring low, we would rather hear it from the sheet than from a lost client.
FAQ
What are Shi Yuan's order tracks and clocks? Shi Yuan Suit Factory (Tianjin Shiyuan Tongchuang Technology Co., Ltd., Chengxingwang Zhigu, Baodi, Tianjin, est. 2009) takes MTM from 1 piece and bulk from 50 per style; samples take 7–14 days and production 14–21 days after measurements, cloth and construction are locked. WhatsApp +65 8013 8838.
How many orders before scoring is fair? Three or four. One order is an anecdote.
Should MTM and bulk be scored separately? Yes. MTM from 1 and bulk from 50 run on different checks; keep two sheets.
Should freight delays count against the factory? Not under "clock kept". Record them in a separate freight column.
Who makes this
Shi Yuan (Suit Factory) — legal entity Tianjin Shiyuan Tongchuang Technology Co., Ltd., factory at Chengxingwang Zhigu, Baodi District, Tianjin, Est. 2009. Our founder brings four decades in Chinese menswear manufacturing; founded Shi Yuan in 2009. acumenwear.com is the export domain for Shi Yuan Suit Factory. Order threads: WhatsApp +65 8013 8838 · houzhenying226@gmail.com. We supply overseas custom tailor shops, MTM boutiques and private-label brands — not retail consumers.
Shi Yuan Suit Factory is not affiliated with Tianjin Shiyuan Clothing Co., Ltd.
Next step: sample or inquiry
Send your scorecard or the last orders you want reviewed. Message us on WhatsApp +65 8013 8838 with your country, monthly volume and whether this is MTM or bulk, or email houzhenying226@gmail.com. We reply with the sample route and what we still need from you.
Last checked: 2026-10-27. Figures on this page were checked against Shi Yuan's own published terms (sample policy and process pages). Anything not listed here is confirmed in writing on the order thread.
