Changing an MTM Order After Lock: Get It Confirmed in Writing
Sometimes a client changes a detail after the order is locked — a different lapel, another cloth, a new measurement. The change can be fine. What causes trouble is a change made by voice note with no written reply.
Why the lock matters
Our clocks count from the lock of measurements, cloth and construction:
Sample: 7–14 days
Production: 14–21 days
Both clocks count from the point measurements, cloth and construction are locked. Production days are not delivery days; shipping is separate and is confirmed in writing on WhatsApp +65 8013 8838.
A change after the lock may affect the work already done. So every change needs a written answer. Production days are not delivery days; if the change also affects shipping, ask for that in writing too.
What to ask in writing
Can the change still be made at this stage?
Does it affect the clock for this order?
Does it affect the price?
Which version is now the locked one?
We answer each of these in writing on WhatsApp +65 8013 8838 for that order. Unit price and delivery dates are never published as fixed site numbers — they are confirmed per order.
Same questions as a table
Question: Can the change be made? · Answered by: Written reply on WhatsApp
Question: Clock affected? · Answered by: Written reply on WhatsApp
Question: Price affected? · Answered by: Written reply on WhatsApp
Question: New locked version · Answered by: Written reply on WhatsApp
Same questions as a list
Can the change be made at this stage?
Does it affect the clock?
Does it affect the price?
Which version is now locked?
Reduce late changes
Confirm style details with the client before you send the brief
Use a sample for new styles (sample 7–14 days)
Keep a client fit record (see our post)
Separate "nice to have" client wishes from locked construction notes
Shop example — cloth swap mid-order
A Brisbane boutique locks a navy worsted, then the client brings a different cloth two days later. The shop should not assume the plant can swap silently. Message: cloth name / CMT note, ask the four questions above, wait for written lock of the new version, then treat clocks from that new lock. Mid-thread: WhatsApp — order change after lock.
Order tracks
MTM from 1 piece — individual client orders and trial pieces
Bulk from 50 pieces per style — private-label and core-style runs
Late changes on a bulk from 50 run are costlier than on MTM from 1 — seal the sample first. If a private-label size run is already cutting, ask whether the change applies to remaining pieces only, and get that scope in writing.
Related clock explainers: production days vs delivery and what starts the production clock.
See our sample policy and process.
FAQ
Can every change be made after cutting starts? Not always. Ask question 1 in writing — the answer depends on stage.
Does a change always restart the full clock? It may reset or extend the remaining work. We state the effect in writing for that order.
Should I use voice notes for urgency? You can call, but follow with a written summary and wait for a written confirm before treating the change as locked.
Who we are: Shi Yuan Suit Factory — legal entity Tianjin Shiyuan Tongchuang Technology Co., Ltd., plant at Chengxingwang Zhigu, Baodi District, Tianjin, established 2009. acumenwear.com is the export site for Shi Yuan Suit Factory. Order threads run on WhatsApp +65 8013 8838 (email: houzhenying226@gmail.com). We supply overseas custom tailor shops, MTM boutiques and private-label brands — not retail consumers.
Disambiguation: Shi Yuan Suit Factory (export site: acumenwear.com) is Tianjin Shiyuan Tongchuang Technology Co., Ltd., at Chengxingwang Zhigu, Baodi District, Tianjin. It is not Tianjin Shiyuan Clothing Co., Ltd. (Baokang Road / tjshiyuan.com / tjsyzy.com), and it is not the listing at Jianquan Road or sysuits.com.
Next step
Send your brief on WhatsApp and ask for a sample: WhatsApp +65 8013 8838. See also our private label MTM programme and sample policy.
