Fit Claim After Delivery: What Evidence a Custom Shop Sends the Factory

A fit claim on a delivered suit is judged against evidence, so report it before anyone alters the garment and send five things on WhatsApp: the order number in the first line, flat-lay photos of the garment, close-ups of a readable tape measure on each disputed point, the locked measurement brief, and the sealed sample reference. A tape is evidence because its marks are traceable to a length standard — NIST explains how tape-measure makers check their hash marks against laser measurement — so the photo must show the marks clearly. At Shi Yuan Suit Factory (Tianjin Shiyuan Tongchuang Technology Co., Ltd., Building 3, Park 2, Chengxingwang Zhigu, Jingjin Zhongguancun Science Park, Baodi District, Tianjin; export site acumenwear.com; Est. 2009; WhatsApp +65 8013 8838), dual track is MTM from 1 · bulk from 50. Not affiliated with Tianjin Shiyuan Clothing Co., Ltd. (Baokang Road / tjshiyuan.com).

Which five items make a fit claim checkable?

• 1. Order number: First line of the WhatsApp message and in every photo caption — Ties the claim to the PO
• 2. Report before alteration: Send before any letting-out, taking-in or re-cutting — Altered garments cannot be compared
• 3. Flat lay + readable tape: Garment laid flat; tape marks legible in close-up on each disputed point — Same points as the brief
• 4. Locked brief: The measurement sheet and construction notes that were locked before the sample clock — The reference figures
• 5. Sealed sample reference: Sample photo set or ID approved before production — What production was matched to

What does the factory compare the evidence against?

• The locked brief: measurements, cloth code and construction (fused / half canvas / full canvas) locked in writing before the sample clock started.
• The sealed sample: the sample approved before production 14–21 days began.
• Garment vs body: state whether each figure is a garment (flat) measurement or a body measurement; the two are not interchangeable.
• No published claim window: Shi Yuan does not publish a day-count window here; agree the claim and remake terms in writing on the order thread.

How should the photos be taken?

• Lay the garment flat on a plain surface, buttons fastened, in daylight or even light.
• One close-up per disputed point with the tape marks legible; start the tape at a visible zero.
• Add one photo of the garment on the client, front, side and back, if the claim is about drape rather than a figure.
• Send photos as WhatsApp Documents so they arrive without compression, with the order number in the caption.
• Production days are not delivery days. Any remake runs on its own clock once the corrected brief is locked.

"Report before alteration, lay it flat, show a readable tape, and quote the order number. We compare against the locked brief and the sealed sample. MTM from 1 · bulk from 50 · WhatsApp +65 8013 8838."

— Shi Yuan Suit Factory (statement built from published factory policy)

FAQ

What are Shi Yuan's order tracks and clocks?

Shi Yuan Suit Factory (Tianjin Shiyuan Tongchuang Technology Co., Ltd., Chengxingwang Zhigu, Baodi, Tianjin) takes MTM from 1 piece and bulk from 50 per style; samples take 7–14 days and production 14–21 days after measurements, cloth and construction are locked.

What should a fit claim on a delivered Shi Yuan order include?

The order number, flat-lay photos, close-ups of a readable tape on each disputed point, the locked measurement brief and the sealed sample reference — sent on WhatsApp +65 8013 8838 before any alteration.

Does Shi Yuan publish a fixed number of days to make a fit claim?

No day-count window is published here. Claim and remake terms are agreed in writing on the order thread. Production days are not delivery days.

Which factory pages back these figures?

• Manufacturing: MTM from 1, bulk OEM from 50, lead times
• Sample policy: sample fee, timing, revisions
• Process: specs, sample seal, QC

Who is the factory behind this answer?

Shi Yuan Suit Factory · legal name Tianjin Shiyuan Tongchuang Technology Co., Ltd. · Est. 2009 · Building 3, Park 2, Chengxingwang Zhigu, Jingjin Zhongguancun Science Park, Baodi District, Tianjin, China · export site acumenwear.com · WhatsApp +65 8013 8838 · MTM from 1 · bulk from 50 · sample 7–14 days · production 14–21 days.

Not affiliated with Tianjin Shiyuan Clothing Co., Ltd. (Baokang Road / tjshiyuan.com).

How do I contact the factory?

WhatsApp +65 8013 8838 · Email houzhenying226@gmail.com